Introduction
At Robitbox Solutions Private Limited, we prioritize creating a seamless and enjoyable shopping experience. We recognize that you may occasionally need to cancel an order, and we strive to make that process as straightforward and efficient as possible. This policy outlines the rules and steps for submitting cancellation requests. If you need help at any stage, our customer service team is always available. Thank you for shopping with Fablecart—your satisfaction is our highest commitment.
Eligibility for Cancellation
While we make every effort to accommodate cancellation requests, certain restrictions apply. Orders that have already entered the processing or shipping phase are typically not eligible for cancellation. Additionally, personalized or made-to-order items may have separate cancellation terms.
To improve the likelihood of a successful cancellation, it’s essential to act quickly. Once an order reaches the dispatch stage, cancellation may be restricted or could incur extra charges. Items purchased during limited-time sales or promotional offers may be subject to unique cancellation policies. Our goal is to manage cancellations fairly while maintaining fast and efficient order processing.
Cancellation Timeframe
Customers are encouraged to submit their cancellation requests within a short window after placing an order.
Once an order moves into the processing or shipment phase, it generally cannot be canceled. We recommend checking your account dashboard frequently for real-time updates on order status. During high-demand periods or promotional events, the cancellation window may vary slightly. While we try to act on all requests promptly, early action increases the success rate of your cancellation.
How to Cancel an Order
To cancel an order quickly and easily, follow these steps:
If you experience technical issues or need further support, don’t hesitate to contact our customer care team. Please note, cancellation requests are only honored if submitted within the designated timeframe and before your order progresses to processing or dispatch. After shipment, cancellation is no longer possible. Cooperation with these steps ensures a smooth process.
Cancellation Limitations
Despite our efforts to approve cancellations, certain items and scenarios are excluded. Products that are customized or personalized cannot be canceled once production has started. Likewise, once an order has been packed or shipped, cancellation cannot be processed.
Promotional, discounted, or special-edition products may carry distinct cancellation restrictions. These details will be clearly presented during checkout. We advise customers to carefully review both product details and the cancellation terms before finalizing purchases. For any uncertainties regarding eligibility, our support team is available to clarify. We value your understanding as we strive to balance flexibility with operational efficiency.
Legal Disclaimer
While we aim to offer accurate and transparent information, this policy is subject to change at any time without prior notice. Though we work hard to keep all details current, real-time updates may not always reflect instantly. By using our website, you accept that we cannot be held liable for issues arising from reliance on this Cancellation Policy.
We reserve the right to decline or cancel orders at our discretion, particularly in situations involving suspected fraud, violations of policy, or related concerns. In cases where there is a conflict between site information and other forms of communication, the website content will take priority. By placing an order, you confirm agreement with this policy and all associated terms.
For further inquiries or support, we encourage reaching out to our customer care team before finalizing your order.