At Robitbox Solutions Private Limited, your satisfaction is central to everything we do. We have established a straightforward and transparent Returns & Refunds Policy to ensure a stress-free experience. This section provides a comprehensive overview of the steps and conditions involved in returning items and receiving a refund.    
 

Customers must initiate a return request within 48 hours of receiving their order. To qualify for a return, the following requirements must be met:    
 

• The product should be in its original condition—unused, undamaged, and returned in its original packaging.    
   
• All accompanying items, including tags, receipts, and accessories, must remain intact and be returned with the product.    
   
• We recommend holding on to the original packaging until you are completely satisfied with your order, as it supports a smooth return process.   
   

How to Submit a Return Request  

You can initiate a return using either of the following methods:    
 

• Email Request: Contact us at robitboxsolutionspvtltd97@gmail.com within 48 hours of receiving your order. Please include your order number and the reason for your return. Our team will provide a detailed response with the necessary steps.    
   
• Online Return Portal: Log in to your account on our website, head to the returns section, and follow the instructions provided to submit your request.  

Once we receive your return request, our team will evaluate it and respond with the appropriate next steps to help you complete the return efficiently.    
 

Refund Process & Timelines    
 

After your returned item reaches us, our quality team will examine it to ensure compliance with our return conditions. If the item passes inspection, a refund will be processed within 5 to 7 business days using the original payment method.  

Refunds are only approved for items that meet our return requirements. Products found to be used, damaged, or altered will not qualify for a refund.    
 

Non-Returnable & Non-Refundable Items    
 

Certain product types are excluded from return or refund eligibility due to hygiene, customization, or promotional reasons. These include:    
 

• Innerwear & Lingerie: Not returnable due to hygiene standards.    
   
• Swimwear & Activewear: Excluded from returns as they are worn close to the body.    
   
• Customized Items: Products made to your specifications cannot be accepted for return.    
   
• Sale or Discounted Products: Final sale items are not eligible for refunds or exchanges.    
   

Need Help? Contact Our Support Team    
 

If you need further clarification or support regarding our Returns & Refunds Policy, feel free to contact us at robitboxsolutionspvtltd97@gmail.com. Our dedicated support staff is here to assist you and ensure your shopping journey remains smooth, transparent, and satisfying.